Hani Café

Terms of Service

Conditions for visiting, ordering, and engaging with Hani Café

Last updated: 26 April 2026 · Version 2.2

1. About these Terms

These Terms of Service govern your use of the website, the loyalty programme, the gift card service and the reservation booking offered by Hani Café.

Operator: Hani Café (operated in Portugal) — referred to in these Terms as "Hani Café", "we", "us" or "our".

By using our website, signing up for the loyalty programme, purchasing a gift card or making a reservation, you agree to be bound by these Terms. If you do not agree, please do not use these services.

These Terms must be read together with our Privacy Policy at privacy, which forms part of this agreement.

2. Eligibility

You must be at least 18 years old to sign up for the loyalty programme or purchase a gift card. By using these services you confirm you meet that requirement.

These services are operated from Portugal and intended for use in the European Union. Use from outside the EU is at your own risk and may not comply with local consumer law.

3. The Loyalty Programme ("Hani Rewards")

3.1 How it works

  • Sign-up is free and requires your name, mobile phone number and email address.
  • We send a 6-digit verification code by WhatsApp or email; you confirm enrolment by entering it on our website.
  • After enrolment, your phone number is your loyalty card. Show your phone (or QR code on the rewards dashboard) to the cashier at the till.
  • You earn one (1) stamp per qualifying purchase. A qualifying purchase is the purchase of a coffee drink. Tea, matcha, chai, alcohol, soft drinks and food do not earn stamps.
  • When you reach the stamp target (currently 5), your next coffee is free at the till.
  • New members receive 1 welcome bonus stamp on enrolment.

3.2 Rules

  • Stamps and rewards have no cash value and cannot be exchanged for cash, refunded, sold or transferred to another person or account.
  • Stamps cannot be combined with other promotions, discounts or staff offers unless we expressly allow it.
  • One loyalty membership per phone number per location.
  • Stamps and rewards may only be redeemed in person at the till. They cannot be redeemed online, via delivery platforms (Glovo, Bolt, Uber Eats, etc.) or by any other means.
  • We may decline to award stamps or honour a reward if we reasonably suspect abuse, fraud, or that the qualifying purchase did not occur.
  • Stamps are recorded by our point-of-sale system (Syrve). In the rare event of a system error we will use commercially reasonable efforts to reconcile your balance, but our records are final.

3.3 Account closure and changes

  • You may close your loyalty account at any time by contacting us at . Closing the account forfeits any unredeemed stamps.
  • We may suspend or close your account if we reasonably believe you have breached these Terms or abused the programme.
  • We reserve the right to change, suspend or end the loyalty programme at any time. Material changes (for example, changing what counts as a qualifying purchase, the stamp target or the reward) will be communicated through the rewards dashboard at least 30 days before they take effect. Continuing to use the programme after the change confirms your acceptance.
  • If we end the programme entirely we will give at least 60 days' notice and allow you to redeem stamps already earned during that period.

4. Gift Cards

4.1 What we sell

  • Digital gift cards in denominations of €25, €50 and €100. We do not sell physical cards or custom amounts.
  • Gift cards are delivered to the recipient's email address shortly after purchase.
  • We are working on Google Wallet and Apple Wallet support; until that ships, the card is accessible from the recipient's loyalty rewards dashboard.

4.2 Validity and use

  • Gift cards are valid for one (1) year from the date of purchase. After expiry the remaining balance is forfeited and cannot be reinstated.
  • Gift cards may be redeemed in person at our till only. They cannot be redeemed online, via delivery platforms or for delivery orders.
  • Gift cards may be used over multiple visits until the balance reaches zero.
  • Gift cards are not rechargeable. Once issued, the value is fixed and cannot be topped up.

4.3 Restrictions

  • Gift cards are non-refundable once payment has been processed, except where consumer protection law requires otherwise.
  • Gift cards are non-transferable in the sense that the named recipient (or anyone the recipient hands the card to in person) is the only authorised user. We will not adjudicate disputes between purchasers and recipients.
  • Gift cards have no cash value: balances cannot be exchanged for cash and unused balances are not refundable on expiry.
  • Lost cards: if you lose access to the email or rewards dashboard containing the card, contact us with proof of purchase. We may at our sole discretion reissue or block a card; we are not obliged to do so. Any block is effective from the time we apply it — purchases made before then cannot be reversed.

4.4 Fraud and abuse

We may refuse a gift card transaction or block a card balance if we reasonably suspect fraud, theft, or that the card was obtained by deception or in breach of these Terms.

4.5 Insolvency or closure

If Hani Café ceases trading, gift card balances may be limited or extinguished.

4.6 Payment processing

Gift card purchases are processed by Stripe. By purchasing a gift card you agree to Stripe's terms and privacy policy. Hani Café does not receive or store your full payment card details. See our Privacy Policy for details.

5. Reservations

  • Reservations are subject to availability and confirmation. We may cancel or modify a reservation if a venue closure, force majeure event or operational issue prevents us honouring it.
  • We may charge a no-show or late-cancellation fee where this is communicated at the time of booking.
  • Reservation reminders are sent by WhatsApp or email at the times configured for each location.

6. Marketing communications

When you sign up for the loyalty programme or purchase a gift card you may optionally opt in to receive marketing emails about promotions, new products and events.

  • Marketing consent is opt-in: the checkbox is unchecked by default.
  • You can withdraw your consent at any time by clicking the Unsubscribe link in the footer of any marketing email, or by emailing us at .
  • Withdrawal does not affect operational messages (verification codes, reservation reminders, gift card delivery, transactional notices), which we may continue to send as part of the service you signed up for.
  • Withdrawal does not retroactively invalidate marketing already sent.

We record the time and IP address at which you gave consent, as evidence under Article 7 GDPR.

7. Acceptable use

You agree not to: - use any service in a way that breaches applicable law; - impersonate another person or provide false contact details; - attempt to gain unauthorised access to any account, system or data; - abuse the loyalty programme or gift card service through automation, multiple accounts, or manipulation of the point-of-sale system.

We may suspend or terminate your access for breach of this section, with or without notice depending on severity.

8. Limitation of liability

To the extent permitted by law: - Our total liability arising out of or in connection with the loyalty programme or a gift card is limited to the value of the unredeemed stamps or unredeemed gift card balance at the time the claim arises. - We are not liable for any indirect or consequential loss, lost profits, or loss of opportunity. - Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under applicable law.

9. Changes to these Terms

We may update these Terms from time to time. When we make a material change we will: - update the version number on this page, - show a re-consent prompt to existing loyalty members the next time they log in to the rewards dashboard, and - require new loyalty enrolments and gift card purchases to accept the latest version.

If you do not accept the updated Terms, your only option is to stop using the service. Continued use after the effective date constitutes acceptance.

10. Governing law and disputes

These Terms are governed by Portuguese law, without regard to conflict-of-law principles.

If you are a consumer based in the European Union, you may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr to resolve a dispute with us out of court. Nothing in these Terms limits any mandatory consumer rights you have under the law of your country of residence.

Disputes will be heard exclusively by the courts of Lisbon, except where mandatory consumer-protection law provides otherwise.

11. Contact

For questions about these Terms, the loyalty programme, gift cards, or to exercise any right under our Privacy Policy:

Email:

Reserve a Table